To prepare a quotation we normally need your name, the number of pieces, the weight and dimensions of the shipment, whether collection is required, the nature of the goods, destination and, where relevant, whether you require Standard or Cleared service.

Send us as much information as you have. Accurate weights and dimensions are important for final pricing, but we can discuss the shipment with you before everything is confirmed.

Yes. Photographs can be useful for unusual, bulky or specialist shipments and can help us understand exactly what needs to be moved.

No. International freight can be affected by airline or vessel schedules, weather, customs, operational disruption and other factors outside the forwarder's control, so delivery dates cannot be guaranteed.

Yes. UK collections can be arranged by speaking to our team or requesting collection as part of your quotation.

Redcoat's standard collections are normally arranged as all-day collections rather than guaranteed timed slots.

For Redcoat driver collections, the driver will normally call when they are on their way. Third-party drivers may not be required to call, so access to the collection address should be available throughout the collection period.

Individual pieces collected by standard drivers should normally be no more than 30kg. Contact Redcoat in advance if you have heavier items so that suitable collection arrangements can be discussed.

Redcoat's current third-party collection restrictions include suitcases, barrels and TVs. Please contact us if you need one of these items collected so we can discuss alternatives.

Yes. Suitable shipments can be delivered to one of our available locations. Contact the team before travelling so we can confirm the correct location and opening arrangements.

Air freight is generally charged using the chargeable weight. This is based on whichever is greater: the actual physical weight or the calculated volumetric weight.

Volumetric weight is a calculated weight based on the amount of aircraft space the shipment occupies. A large lightweight box can therefore have a higher chargeable weight than its actual physical weight.

Redcoat operates regular UK-to-Banjul air freight services. Check the latest departure information with our team or the shipping dates shown on the website.

No. Some goods may be prohibited, restricted or classified as dangerous goods and need specialist packing or an alternative transport method. Always tell us exactly what you are shipping.

Redcoat currently operates UK-to-Gambia sea freight sailings approximately every four to five weeks.

No. Smaller shipments may be consolidated with other cargo where a suitable groupage service is available.

Yes. Redcoat offers full-container options including 20ft and 40ft containers.

CBM means cubic metre. It measures the physical volume occupied by the cargo and is commonly used when calculating sea freight charges.

Yes. Redcoat has its own operational presence in The Gambia, allowing us to support customers at both origin and destination.

With the Standard service, Redcoat handles the export documentation. At destination, the consignee is responsible for collecting and clearing the shipment and paying the applicable local charges.

Redcoat's Cleared service is designed to simplify the destination process. Redcoat handles the clearance and applicable local handling charges, duties and taxes included within the agreed service, with collection arranged from the Redcoat location in Kairaba.

Door delivery can be arranged within a limited delivery radius. Contact Redcoat with the final delivery address for a separate delivery quotation.

Yes. TVs can be shipped, but Redcoat requires a disclaimer because televisions are transported at the sender's risk. A paid boarding service may also be available to provide additional screen protection, although this does not guarantee against damage.

Redcoat accepts many suitable food products on the UK-to-Banjul air freight service. Frozen food is not accepted on this service. Some chilled goods may require additional specialist packaging.

Restrictions apply. Redcoat's current guidance does not allow raw meat, while suitable fruit, vegetables and dry food should be in their original packaging. Additional UK import restrictions may also apply depending on the goods.

These items can often be shipped, but they commonly contain lithium batteries and must therefore be declared to Redcoat before transport.

Yes. Any lithium battery or item containing lithium batteries should be declared before the shipment is accepted so the appropriate transport requirements can be checked.

Yes. Redcoat handles a wide range of larger goods including furniture, building materials, electrical items and general cargo, subject to the individual shipment and route.

Redcoat can coordinate the relevant export transport and customs documentation as part of the agreed freight service.

That depends on which service you choose. Standard service requires the consignee to manage destination clearance and local charges. Redcoat's Cleared service is designed to handle that process on your behalf.

Yes. Temporary imports, temporary exports, repair movements and other specialist customs procedures can be discussed with our team before the shipment moves.

Examples can include perfumes, body sprays, aerosols, some nail varnishes, power banks, batteries, chemical cleaning products and other flammable, pressurised or corrosive goods.

Not always. Dangerous goods may need specialist classification, packing and documentation, or may need to move by a different transport method. Tell Redcoat exactly what the product is before bringing it to us.

Send a full product description and any available technical information such as a Safety Data Sheet, UN number, quantities and packaging information.

Yes. Redcoat's procurement service can purchase suitable goods in the UK on your behalf and coordinate their onward shipment.

Yes. Where appropriate, Redcoat can coordinate purchases from multiple suppliers before consolidating suitable goods for onward transport.

Product links, part numbers, descriptions, specifications, quantities and destination information are useful. The more exact the information, the easier it is for us to source the correct product.

Redcoat can arrange suitable pharmaceutical and healthcare shipments subject to the product, destination and applicable regulatory requirements.

Yes. Redcoat can discuss international repatriation transport arrangements with families, funeral directors and organisations.

Yes. If your shipment is unusual, oversized, regulated or simply difficult to route, send us the details and we can assess the available options.

Redcoat's current terms require payment in advance for shipments unless separate account arrangements have been agreed.

What is included depends on the service selected. Your Redcoat quotation should clearly explain the freight, collection, documentation, customs and destination elements included in the price.

Redcoat does not currently provide cargo insurance directly, but can refer customers to a trusted external insurance provider who will deal with the customer directly.

Tracking availability depends on the carrier and service being used. Redcoat also provides shipment information and updates where available.

International transport schedules can change. Where Redcoat becomes aware of a significant operational delay, we will communicate updated information when it becomes available.

Tell us immediately. Changes to the number of packages, weights, dimensions, contents, collection address or destination can affect the booking, transport requirements and price.